Return Policies
If you wish to return your purchase please note that we do not cover the costs to reship the package back to our warehouse. Returns must be made within 14 days of item delivery. Upon receiving the returned items you will be refunded the costs of the items and the original shipping costs. All items must be brand new, unwashed and unworn. Proof of payment must be returned alongside the merchandise. We inspect every piece of returned items to check if it is in brand new condition. If there is any sign of stains, damages, or sign of wear a refund will not be issued. To return an order please go to "Your Account", view your "Order History", then click on the order number of the item you wish to return and select the return option. You may either ship a method of your choosing, or we will provide a return shipping label and the costs will be deducted from your refund amount total.
Please inspect each bagged piece of item you receive before opening it, for defects or mistaken order.
In the instance that a product was delivered with defects, or a mistaken order on our part then we will refund you in the original form of payment and cover the shipping costs. Should you receive damaged, defective, or the wrong item(s), please make the return within 14 days of delivery, to our Online Returns address. You can apply for a return label if you go to "Your Account", view your "Order History", then click on the order number of the item you wish to return and select the return option. If you select "Provide shipping label" we will email you a shipping label for you to print for no charge. If you choose to return ship to us with your own expenses you will not be refunded the shipping costs. If you placed the order with an expedited shipping service, we will refund the original cost of shipping, but will only cover standard carrier services for return shipping. If you ordered a multiple amount of items, but are not returning all items, only the return shipping will be covered and the original shipping costs will not be refunded. For any instances like these please email us at hello@east2westsupply.com.
After we receive your returned item, we will inspect every item returned to check the condition of the item and see if it is liable for a refund. If there are any problems, we will not be able to issue a refund. An email will be sent letting you know if your returned items will be refunded or not and why. Please allow up to seven business days for us to issue you your refund in the original form of payment. We will notify you via email when the refund has gone through. Your bank may hold the funds for an additional time period until they process it.
All Face Masks are final sale and nonrefundable.